Bach Wen Holiday Cottages

Terms and Conditions

General
This is a legally binding contract between the property owner Bach Wen Ltd (also referred to as ‘we’ and ‘us’) and the holidaymaker (also referred to as ‘you’).
The holidaymaker is defined as the person who signs the booking form or, in the case of online booking, the person who makes the online payment. This person is responsible for ensuring all members of the holiday party accept and adhere to these terms and conditions.
The property referred to is the Cottages / Barn / Pods and Camping at Bach Wen

Disclaimer
We are countryside site and as such there are various hazards associated with the natural setting. We are also doing our best to create a dark skies policy which allows our guests to enjoy our often spectacular skies. Therefore, Bach Wen asks that our guests take extra care whenever visiting and we cannot be held responsible for any accidents that occur due to trips or falls. We also recommend that all guests carry torches whenever travelling around the site at night.

Bookings
A booking deposit is payable within 7 days of the provisional booking being taken. The booking is taken on a provisional basis until the deposit has been paid in full and funds cleared through the banking system (where appropriate). The booking then becomes confirmed. Until the booking is confirmed, it can be cancelled at any time without prior notice by both parties. If the deposit is not received within 7 days the provisional booking will be cancelled.
The balance of the rental charge, along with the breakage deposit, is payable not less than 8 weeks prior to the start of the holiday. Failure to pay the deposit or balance in full by the due dates will constitute a cancellation of the holiday by the holidaymaker. Please be sure to note the due dates of these payments as reminders are not routinely issued.
Bookings made less than 8 weeks prior to the arrival date must be paid in full at the time of booking.

Cancellation by the Holidaymaker
Cancellation of the booking by the holidaymaker should be made in writing and emailed to booking@bachwen.co.uk
This should be followed by a phone call to our booking number if no response has been received within 3 days. Evidence of the email sent will be required.
In the event of a cancellation more than 4 weeks before your holiday we will retain the original 25% deposit and refund any further balance paid.
In the event of a cancellation 2- 4 weeks prior to your holiday, we will refund 50% of the total holiday price.
In the event of a cancellation within 2 weeks of your holiday, we regret we are unable to offer a refund.
In any case, we strongly recommend you take out holiday cancellation insurance.

Cancellation by the Property Owner
If the property becomes unavailable and the property owner has to cancel the booking, the property owner will endeavour to find the holidaymaker suitable alternative accommodation. If suitable alternative accommodation cannot be found, the holidaymaker shall be entitled to a full refund.

Miscellaneous
Whilst every care is taken to provide a true and accurate description of the property, over time, alterations are made and some things do change. The holidaymaker accepts that no refunds are available for such discrepancies.
The property owner reserves the right to enter the property, at a reasonable time, in the event of an emergency or remedial repair work being required.
The property owner is entitled to ask the holidaymaker and the holiday makers party to leave the property without any refund if, in the property owner's opinion, the behaviour of the holidaymaker and/or his/her party is unacceptable.
The property owner reserves the right to refuse entry to anyone, who in the property owner's opinion is not suitable to or capable of taking charge of the property.
The property owner reserves the right to ask the holidaymaker and their party to leave the property, without refund, should the behaviour of the holidaymaker and/or their party be considered by the property owner to be unreasonable.
Whilst at Bach Wen we expect you to adhere to the 5mph speed limit due to the presence of children and dogs. Excessive music, horn or car alarm noise must be avoided at all times and may result in departure without refund if ignored. Please make sure all music is off by 10pm and voices are kept to a minimum.

Number of Guests
The maximum number of people entitled to stay at the property is the number agreed on the booking form. If it is found that more people than agreed are using the property, this will be considered a breach of contract. Sub letting or assignation of the let is prohibited.

Pets
Pets are allowed in the property subject to the property owner's agreement. All pets must be house trained and the number and type of pet must not exceed that which was agreed at the time of booking, otherwise a breach of contract will be deemed to have taken place.
All pets must be kept under control at all times and respect for other holidaymakers on site always a priority eg: personal space/fear/allergy etc
Pets must not be left unaccompanied in the property at any timeand must not be allowed into the bedrooms or furniture. The holidaymaker shall be liable for all damage caused by his/her pet or any pet belonging to the holidaymaker's party. A charge will be made for any additional cleaning required. The property owner cannot be held responsible for any accident or injury to a pet during their stay.
All pets should be declared at the time of booking. Dogs are charged at £25 per dog per stay

Arrival and Departure Time
Every effort will be made to have the property available from 4pm on the day of arrival. Therefore we ask that all holidaymakers arrive between the hours of 4pm and 10pm. Prior approval from the property owner should be sought for any arrival outside of these times. The property must be vacated by 10am (11am for camping) on the day of departure unless otherwise agreed in advance. Late departure could result in an additional charge being made. Information about keys and how to collect them will be provided once full payment has been received.

Liability
The property owner takes no responsibility for the personal possessions of the holidaymaker or the holidaymaker's party. Vehicles and possessions are left entirely at the risk of the holidaymaker.
Children must be supervised at all times.

Cleaning
We would like to think the holidaymaker and party would treat the property as they would their own home and at the end of the holiday the property is left in a clean and tidy condition. The property owner retains the right to make an additional charge for cleaning should the property not be left in a similar condition to the way it was found at the start of the holiday.

Breakages
The holidaymaker should make every effort to keep the property, fixtures and fittings and all contents in the same state of repair and condition as at the start of the holiday. Any accidental damage or breakages should be reported to the property owner (or their representative) prior to departure. The property owner retains the right to make an additional charge for damage and breakages although it should be noted that minor breakages and reasonable wear and tear (in the opinion of the property owner) will not be charged for.

Complaints
Every endeavour is made to ensure your stay with us is memorable for all the right reasons. However, we do recognise that from time to time things do go wrong. In these circumstances, it is the responsibility of the holidaymaker to make any such problem known to the property owner (or their representative) immediately it becomes apparent, thereby giving the property owner the opportunity to correct the situation. Unless this procedure is followed, no subsequent claim will be entertained.
The property owner will make every endeavour to rectify any identified problems as soon as is reasonably possible.

SPECIAL PANDEMIC / HEALTH INFORMATION
Should we be forced to close the site due to an incident beyond our control. We will either defer the booking or offer credit for a future booking. Please note however, the impact on our business is that we would be providing you the equivalent of two holidays for the price of one. We would effectively become the insurers of last resort to everyone who has booked holidays with us. We do not insure the guest’s holidays, but we have always paid for the highest level of Business Interruption Insurance to cover such eventualities. However in these special circumstances insurance claims are often excluded, and we are likely to be denied cover.

If deferring a booking
As part of deferring your booking we are asking that you agree to the following terms and conditions:
• That you take out holiday cancellation insurance as soon as practical, so that your booking is covered.
• That you agree that if you wished to cancel this deferred booking we would only be able to refund you if we were able to re-let the booking and only the amount paid by the new booking.
• The variation between the cost of your original monies paid and the total cost of your holiday, if it is higher, will be due 8 weeks prior to your arrival.
• The variation between the cost of your original monies paid and the total cost of your holiday will be due 8 weeks prior to your arrival.

If offering credit
As part of issuing a credit note against a future booking we are asking that you agree to the following terms and conditions:
• That you take out holiday cancellation insurance as soon as practical, so that your future booking is covered.
• That you agree that if you wished to cancel this deferred booking we would only be able to refund you if we were able to re-let the booking and only the amount paid by the new booking.
• The variation between the cost of your original monies paid and the total cost of your holiday, if it is higher, will be due 8 weeks prior to your arrival.

• Your Booking Voucher can be used for up to 12 months from the original booking and should be confirmed within 6 months of the original cancellation.